Recently I visited Simla during Diwali & was surprised to see the changing attitude of the Maal. New shops with latest brands have come up & the old & beautifull attire of the Maal is getting . . . ? ? ? The Maal with which we have grown up & the fond memories of the childhood which we used to cherish is no longer there and the young generation treats you as if u r an alien. Walk through Lakkar bazzar to the ridge is Ok but the ridge is now being neglected and is sinking & nothing being done to save it. As u pass the ridge new building of the Gaiety theature comes up. This is first of the changing attitude of Simla. Scandal Point greets with the evergreen HPTDC counter. Stroll on the Maal now Maul greets u. The age old Phililps shop is is no longer there, it has been converted into the the Allen Solley Brand Shop. Move forward the WoodLand store has come up. The Famous Chat shops are still there. The New DCAR shoppe has come up & the new Gainda Mull Hum Raaj greets u. Kali studio has been replaced with the Airtel Relationship Centre & lift greets u up with the new Lal & Sons & Samsung store. Clarkes is as good as ever, the next Simla club is great to see.

The changing face of Simla to Shimla can be seen very clearly & the childhood memories dimnish . . .

This worked perfectly in Chandigarh last week without any interruptions. I will be testing this further in other Himachal cities. I guess it is the same old problem, things work fine in urban areas and do not in rural areas. At least they must have told me flatly about this at the time of purchase.

@Neetika

You have put words to my thoughts… Don’t know about the first two but completely agree with you on the third name!

I wish had they spent even half of the money they spend on PR activities, their service surely would have been good.

I am a journalist as many of the PR guys handling Reliance may know me. I need to be connected always. I did a lot of survey before I bought one USB connection for myself. Reliance, the dealers said was ’sasta’ but could not be relied. Tata Indicom was still better. But I still preferred Idea’s Netsetter, which is good as of now. May be due to fewer connections right now and tie-up with other GSM players.

Even the guys at Reliance in private and “off the record” accept that their service and customer care sucks.

The best idea is to call them up, and not to disconnect at all and ask them to rectify the problem and ask for their seniors. What I know about customer care is that they are not supposed to disconnect the call, unless you do it. Once they are on line, try and engage them in to a talk for hours together and tell them, you’ve wasted my time, I wanted to have some fun online on the internet but as your service sucks, so now let me have fun at your cost. Tall to me, about the weather, your girlfriend and if the economic recession is the reason for the poor service and how many of them have got pink-slips. And does Anil Ambani meet them personally. How does he look? And so forth…

Tell them to take the gadget back. Ask for the complaint number etc.

Tell me if your problem still exists, with your Complaint number and the names of the guys who handled your calls at what time and for how long your conversation went. May be I can take your case further with newspapers here or with some senior guys in Reliance here.